Terms of service

OVERVIEW
Welcome to Luxe Flowers. By accessing our website and placing an order, you agree to the following terms and conditions.
1. Orders & Payments
All orders placed through our website are subject to availability and acceptance.
We reserve the right to cancel or refuse any order due to product availability, pricing errors, suspected fraud, or other reasonable circumstances.
Prices are listed in Canadian Dollars (CAD) and may change without notice.
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2. Product Availability & Flower Substitution
As flowers are seasonal and natural products, availability may vary.
In the event that a specific flower, vase, ribbon, or decorative element is unavailable, Luxe Flowers reserves the right to substitute with flowers or materials of equal or greater value while maintaining the overall style, color palette, and design of the arrangement.
For preserved rose arrangements, slight variations in color, bloom size, and arrangement style may occur as each design is handcrafted.
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3. Delivery & Shipping
For local deliveries within the GTA, we aim to deliver on the selected delivery date and time window.
For Canada-wide shipping, delivery timelines are estimates provided by third-party couriers and are not guaranteed.
Luxe Flowers is not responsible for delays caused by weather, courier issues, incorrect addresses, apartment access limitations, or failed delivery attempts.
Customers are responsible for ensuring that the delivery address and recipient contact information are accurate.
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4. Returns, Refunds & Damages
Due to the perishable and handcrafted nature of fresh and preserved flower products, all sales are final unless the item arrives damaged.
If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of:
•    the product 
•    the outer shipping box 
•    any visible damage 
Approved refund or replacement requests will be handled in accordance with our Refund Policy.
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5. Cancellations
Orders may be cancelled up to 24 hours before the scheduled delivery or pickup time.
Orders cancelled after this time may not be eligible for a refund, especially for custom or same-day floral designs.
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6. Preserved Flower Care
Preserved flowers are real flowers that have been specially treated to maintain their beauty.
To maximize longevity:
•    keep away from direct sunlight 
•    avoid moisture and humidity 
•    do not water 
•    keep in room temperature conditions 
With proper care, preserved flowers may last up to 3 years.
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7. Website Use
All images, product descriptions, logos, and website content are the property of Luxe Flowers and may not be copied or used without written permission.
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8. Privacy
Your use of this website is also subject to our Privacy Policy.
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9. Contact
For any questions regarding these Terms of Service, please contact:
Luxe Flowers
Sales@luxeflowers.ca